PreenerRefund request email
Ask for your money back politely and clearly.
Free to start. Works on Android, in Chrome and on the web.
- Full refund
- Partial refund
- Store credit
- Replacement
- Chat or form
- Friendly
- Polite
- Firm
How it works
Say what went wrong
What you bought, when, and the problem.
Pick what you want
Full refund, Partial refund, Store credit or Replacement.
Send by email or chat
Choose Friendly, Polite or Firm, then paste it in. Add order details if they ask for them.
An example
headphones from Soundbay bought may 2 left side stopped working last week order SB-20931 want full refund
Hi, I bought a pair of headphones from Soundbay on May 2 (order SB-20931). Last week the left side stopped working. I'd like a full refund, please. Let me know if you need me to send them back or share anything else. Thanks, [Your name]
Then make it yours
- Clearer request
- Firmer
- Friendlier
- Shorter
- Add order details
- Try again
More support writing tools
See all 107 writing tools- Thank a reviewerReply to a good review in a personal, genuine way.
- Answer a bad reviewReply to criticism calmly, without getting defensive.
- Product reviewTurn your honest experience into a helpful review.
- Bug reportReport a bug so developers can reproduce and fix it.
- Cancel a serviceCancel a subscription or service and get it in writing.
- Support replyAnswer a customer clearly, kindly and without overpromising.
Questions, answered
Is it free?
Yes. The free plan gives you AI help every day, and Pro gives you about 10,000 AI actions a month. You sign in with Google or a code we email you, so your work follows you to every device.
Will it sound like AI?
It reads like a reasonable customer, clear and polite, with no stiff template phrases. It sticks to what you bought and what happened, and won't make up order numbers or dates.
Can I use it on my phone?
Yes. Install the Preener keyboard for Android and open Refund request from the keyboard in any app. Your account also works in Chrome and on the web.