PreenerCustomer support reply writer
Answer a customer clearly, kindly and without overpromising.
Free to start. Works on Android, in Chrome and on the web.
- Solved
- Working on it
- Need more info
- Saying no kindly
- Warm
- Professional
- Casual
- Short
- Medium
- Detailed
How it works
Paste their message
Add what you want to tell them, like a new delivery date or a refund.
Pick the outcome
Solved, Working on it, Need more info or Saying no kindly. Then a tone and length.
Copy your reply
Ask for clearer steps or a more empathetic version first.
An example
hi my order #4471 was supposed to come tuesday and still nothing. this was a birthday gift, really not happy my point: we shipped a replacement, arrives friday
Hi there, I'm sorry your order didn't arrive on Tuesday, especially when it's meant to be a birthday gift. That's frustrating. We've shipped a replacement for order #4471, and it should arrive on Friday. Sorry again for the wait. Best, [Your name]
Then make it yours
- More empathetic
- Clearer steps
- More formal
- Shorter
- Firmer
- Try again
More support writing tools
See all 107 writing tools- Complaint emailComplain clearly and ask for a fix, or escalate if ignored.
- Refund requestAsk for your money back politely and clearly.
- Thank a reviewerReply to a good review in a personal, genuine way.
- Answer a bad reviewReply to criticism calmly, without getting defensive.
- Product reviewTurn your honest experience into a helpful review.
- Bug reportReport a bug so developers can reproduce and fix it.
Questions, answered
Is it free?
Yes. The free plan gives you AI help every day, and Pro gives you about 10,000 AI actions a month. You sign in with Google or a code we email you, so your work follows you to every device.
Will it sound like AI?
It sounds like a helpful person on your team, without scripted lines like "We apologize for any inconvenience". It only promises what you tell it to, so it won't offer refunds or dates you didn't mention.
Can I use it on my phone?
Yes. Install the Preener keyboard for Android and open Support reply from the keyboard in any app. Your account also works in Chrome and on the web.