PreenerHow to respond to a positive review
Reply to a good review in a personal, genuine way.
Free to start. Works on Android, in Chrome and on the web.
- Warm
- Professional
- Playful
- One line
- Short
- Medium
- None
- One or two
How it works
Paste the review
Add anything you want to mention, like a new menu or a staff member's name.
Pick tone and length
Warm, Professional or Playful, from One line to Medium.
Post your reply
Copy it to wherever the review is. Make it more personal or invite them back first.
An example
5 stars. best brunch in town, the lemon ricotta pancakes are unreal and our server Jess was so sweet with my kids my point: mention our new summer menu
Thank you so much for this. We'll make sure Jess sees it, and we're glad your kids had a good time. Happy to hear the lemon ricotta pancakes were a hit too. We've just added a new summer menu, so there's something new to try next time you're in.
Then make it yours
- More personal
- Warmer
- Less formal
- Shorter
- Invite them back
- Try again
More support writing tools
See all 107 writing tools- Answer a bad reviewReply to criticism calmly, without getting defensive.
- Product reviewTurn your honest experience into a helpful review.
- Bug reportReport a bug so developers can reproduce and fix it.
- Cancel a serviceCancel a subscription or service and get it in writing.
- Support replyAnswer a customer clearly, kindly and without overpromising.
- Complaint emailComplain clearly and ask for a fix, or escalate if ignored.
Questions, answered
Is it free?
Yes. The free plan gives you AI help every day, and Pro gives you about 10,000 AI actions a month. You sign in with Google or a code we email you, so your work follows you to every device.
Will it sound like AI?
Each reply picks up on what the reviewer actually said, so it doesn't read like the same copy-paste thank-you under every review. Emojis stay off unless you choose One or two.
Can I use it on my phone?
Yes. Install the Preener keyboard for Android and open Thank a reviewer from the keyboard in any app. Your account also works in Chrome and on the web.