PreenerHow to respond to a negative review
Reply to criticism calmly, without getting defensive.
Free to start. Works on Android, in Chrome and on the web.
- They're right
- Partly right
- We disagree
- Contact us
- Come back
- Already fixed
- Nothing more
- Warm
- Professional
- Brief
How it works
Paste the review
Add your side if there is one, like a delay you've since fixed.
Give your take
They're right, Partly right or We disagree. Then an offer, like Contact us or Already fixed.
Post a calm reply
Make it calmer or more apologetic first, or ask to take it offline.
An example
2 stars. waited 3 weeks for my order, nobody answered my emails. product is fine but service was awful my point: delay was a supplier issue, now fixed. we should have replied sooner
Hi there, you're right that three weeks was too long, and you should have heard back from us much sooner. I'm sorry about that. The delay came from one of our suppliers. That's now fixed, and orders are going out on time again. If there's anything else we can do, please get in touch at [email].
Then make it yours
- More apologetic
- Calmer
- Take it offline
- Shorter
- Explain what changed
- Try again
More support writing tools
See all 107 writing tools- Product reviewTurn your honest experience into a helpful review.
- Bug reportReport a bug so developers can reproduce and fix it.
- Cancel a serviceCancel a subscription or service and get it in writing.
- Support replyAnswer a customer clearly, kindly and without overpromising.
- Complaint emailComplain clearly and ask for a fix, or escalate if ignored.
- Refund requestAsk for your money back politely and clearly.
Questions, answered
Is it free?
Yes. The free plan gives you AI help every day, and Pro gives you about 10,000 AI actions a month. You sign in with Google or a code we email you, so your work follows you to every device.
Will it sound like AI?
It answers the actual complaint in plain words and leaves out scripted lines like "we value your feedback". It only explains or offers what you tell it to.
Can I use it on my phone?
Yes. Install the Preener keyboard for Android and open Answer a bad review from the keyboard in any app. Your account also works in Chrome and on the web.