PreenerComplaint email writer
Complain clearly and ask for a fix, or escalate if ignored.
Free to start. Works on Android, in Chrome and on the web.
- First contact
- Follow-up
- Escalate
- Polite
- Firm
- Very firm
How it works
Say what happened
Dates, order details and what's gone wrong so far.
Say what you want
A refund, a replacement or a repair. Then set where you are, from First contact to Escalate.
Choose how firm
Polite, Firm or Very firm. You can ask for a manager or a clearer timeline after.
An example
ordered sofa from Hartwell Home march 3, order 55120 arrived torn on the arm emailed twice, no reply in 2 weeks want replacement or full refund
Subject: Order 55120, damaged sofa, still waiting for a reply Hello, I ordered a sofa from Hartwell Home on March 3 (order 55120). It arrived with a tear on the arm. I've emailed twice about this and haven't had a reply in two weeks. I'd like a replacement sofa or a full refund. Please reply to let me know how you'll resolve this. Thank you, [Your name]
Then make it yours
- Firmer
- Calmer
- Clearer timeline
- Shorter
- Ask for a manager
- Try again
More support writing tools
See all 107 writing tools- Refund requestAsk for your money back politely and clearly.
- Thank a reviewerReply to a good review in a personal, genuine way.
- Answer a bad reviewReply to criticism calmly, without getting defensive.
- Product reviewTurn your honest experience into a helpful review.
- Bug reportReport a bug so developers can reproduce and fix it.
- Cancel a serviceCancel a subscription or service and get it in writing.
Questions, answered
Is it free?
Yes. The free plan gives you AI help every day, and Pro gives you about 10,000 AI actions a month. You sign in with Google or a code we email you, so your work follows you to every device.
Will it sound like AI?
It's calm and specific, the way someone who knows their facts writes, with no angry rant or legal-sounding bluster. It uses only the dates and details you give.
Can I use it on my phone?
Yes. Install the Preener keyboard for Android and open Complaint email from the keyboard in any app. Your account also works in Chrome and on the web.